3\/11\/2002 tarihli ve 24925 say\u0131l\u0131 Resm\u00ee Gazete\u2019de yay\u0131mlanan Do\u011fal Gaz Piyasas\u0131 Da\u011f\u0131t\u0131m ve M\u00fc\u015fteri Hizmetleri Y\u00f6netmeli\u011finin 3 \u00fcnc\u00fc maddesi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n
\u201cMadde 3- Bu Y\u00f6netmelik, 20\/2\/2001 tarihli ve 4628 say\u0131l\u0131 Enerji Piyasas\u0131 D\u00fczenleme Kurumunun Te\u015fkilat ve G\u00f6revleri Hakk\u0131nda Kanun ile 18\/4\/2001 tarihli ve 4646 say\u0131l\u0131 Do\u011fal Gaz Piyasas\u0131 Kanununa dayan\u0131larak haz\u0131rlanm\u0131\u015ft\u0131r.\u201d<\/em><\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 36 nc\u0131 maddesinin be\u015finci ve alt\u0131nc\u0131 f\u0131kralar\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cAbone ba\u011flant\u0131 bedeli, ba\u011flant\u0131 anla\u015fmas\u0131n\u0131n yap\u0131lmas\u0131 s\u0131ras\u0131nda bir defaya mahsus olmak \u00fczere tahsil edilir ve servis hatt\u0131n\u0131n imalat\u0131na ba\u015fland\u0131ktan sonra bu bedelin iadesi yap\u0131lamaz. Servis hatt\u0131n\u0131n yap\u0131m\u0131na ba\u015flanmam\u0131\u015f ise talep sahibinin ba\u015fvurusu ile 5 (be\u015f) i\u015f g\u00fcn\u00fc i\u00e7erisinde abone ba\u011flant\u0131 bedeli iade edilir. Ayn\u0131 adresle ilgili daha \u00f6nce ba\u011flant\u0131 bedeli al\u0131nm\u0131\u015f ise bu bedel tekrar al\u0131namaz. Servis hatt\u0131 yap\u0131m\u0131na ili\u015fkin, ilgili kurum ve kurulu\u015flara yap\u0131lacak izin ba\u015fvurular\u0131, abone ba\u011flant\u0131 bedelinin tahsilinden itibaren en ge\u00e7 5 (be\u015f) i\u015f g\u00fcn\u00fc i\u00e7erisinde tamamlan\u0131r. \u0130lgili mercilerin ba\u015fvuruyu belli tarihlerde kabul etti\u011fi durumlarda da\u011f\u0131t\u0131m \u015firketi gecikmeden sorumlu tutulmaz. Servis hatt\u0131, abone ba\u011flant\u0131 bedelinin tahsilinden itibaren en ge\u00e7 30 (otuz) g\u00fcn i\u00e7erisinde tamamlanarak gaz arz\u0131na haz\u0131r hale getirilir, ancak talep sahibinin kabul etmesi kayd\u0131yla bu s\u00fcre 90 (doksan) g\u00fcne kadar uzat\u0131labilir. Gerekli izinlerin al\u0131namamas\u0131 sebebiyle 90 (doksan) g\u00fcn i\u00e7erisinde servis hatt\u0131n\u0131n gaz arz\u0131na haz\u0131r hale getirilemeyecek olmas\u0131 halinde, s\u00fcre bitiminden itibaren 5 (be\u015f) i\u015f g\u00fcn\u00fc i\u00e7erisinde abone ba\u011flant\u0131 bedeli iade edilir. Ba\u015fvuru sahibinin abone ba\u011flant\u0131 bedelinin iade edilmesini istemedi\u011fine dair yaz\u0131l\u0131 ba\u015fvuru yapmas\u0131 halinde talep edene kadar iade yap\u0131lmaz. Ba\u011flant\u0131 bedelinin iadesinde g\u00fcvence bedelinin iadesinde uygulanan g\u00fcncelleme y\u00f6ntemi ge\u00e7erlidir. \u0130lgili merciler taraf\u0131ndan kaz\u0131 izinlerinin verildi\u011fi tarihte s\u00fcrenin bitimine 30 (otuz) g\u00fcnden daha az s\u00fcre kalm\u0131\u015f ise t\u00fcketiciye bilgi verilerek servis hatt\u0131 30 (otuz) g\u00fcn i\u00e7erisinde tamamlan\u0131r.<\/p>\n Abone ba\u011flant\u0131 bedelinin taksitli olmas\u0131n\u0131 talep eden m\u00fc\u015fterilere abone ba\u011flant\u0131 bedeli kredi kart\u0131na t\u00fcketicilerin tercihleri do\u011frultusunda 6 (alt\u0131) aya kadar e\u015fit taksit yap\u0131l\u0131r. Bu f\u0131kra kapsam\u0131ndaki \u00f6demeler hakk\u0131nda kredi kartlar\u0131na ili\u015fkin y\u00fcr\u00fcrl\u00fckte olan ilgili mevzuat h\u00fck\u00fcmleri uygulan\u0131r ve olu\u015fan finansman maliyetleri tarife kapsam\u0131nda dikkate al\u0131nmaz.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 37 nci maddesinin alt\u0131nc\u0131 f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cYak\u0131c\u0131 cihaz de\u011fi\u015fikliklerinde; da\u011f\u0131t\u0131m \u015firketine daha \u00f6nce sunulan proje kapsam\u0131nda cihaz\u0131n tipinde ve yerle\u015fiminde de\u011fi\u015fiklik veya kapasitesinde art\u0131\u015f olmamas\u0131 halinde da\u011f\u0131t\u0131m \u015firketleri taraf\u0131ndan haz\u0131rlanan yak\u0131c\u0131 cihaz de\u011fi\u015fim formunun cihaz de\u011fi\u015fimini yapan firma taraf\u0131ndan doldurulmas\u0131 ve da\u011f\u0131t\u0131m \u015firketi yetkilisinin kontrol\u00fc \u015fart\u0131yla proje tadilat\u0131 olmadan de\u011fi\u015fim yap\u0131l\u0131r. Yak\u0131c\u0131 cihaz devreye alma i\u015flemi da\u011f\u0131t\u0131m \u015firketi yetkilisinin tesisat kontrol\u00fc ile sa\u011flan\u0131r. Yak\u0131c\u0131 cihaz de\u011fi\u015fim formunun bir n\u00fcshas\u0131 m\u00fc\u015fteriye b\u0131rak\u0131l\u0131r. Da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan m\u00fc\u015fterinin tesisat\u0131na ili\u015fkin bilgiler g\u00fcncellenir.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 38 inci maddesinin birinci f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015f ve ayn\u0131 maddeye a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015ftir.<\/p>\n \u201c\u0130lk abonelik esnas\u0131nda yap\u0131lacak abonelik s\u00f6zle\u015fmesi; i\u00e7 tesisat proje onay\u0131n\u0131 m\u00fcteakip ilgili ve di\u011fer mevzuat kapsam\u0131nda gerekli belgelerin da\u011f\u0131t\u0131m \u015firketine ibraz\u0131 ve ilgili mevzuat \u00e7er\u00e7evesinde belirlenmi\u015f g\u00fcvence bedelinin tahakkuku ve\/veya tahsili ile imzalan\u0131r veya mesafeli s\u00f6zle\u015fme yap\u0131l\u0131r. Abonelik s\u00f6zle\u015fmesi, do\u011fal gaz\u0131 fiilen kullanacak olan ger\u00e7ek veya t\u00fczel ki\u015fi veya bunlar\u0131n yetkili temsilcileriyle yap\u0131l\u0131r. \u0130lk abonelikte 37 nci madde \u00e7er\u00e7evesinde abonenin do\u011fal gaz\u0131 kullan\u0131ma a\u00e7\u0131l\u0131r. \u0130lk abonelikten sonra ayn\u0131 adreste yap\u0131lacak t\u00fcm yeni abonelik i\u015flemlerinde ise; do\u011fal gaz\u0131n kullan\u0131ma a\u00e7\u0131lmas\u0131 i\u00e7 tesisat\u0131n da\u011f\u0131t\u0131m \u015firketi veya kendi ad\u0131na \u00e7al\u0131\u015fan sertifikal\u0131 \u015firketlerce abonelik s\u00f6zle\u015fmesinin yap\u0131lmas\u0131ndan itibaren 4 (d\u00f6rt) i\u015f g\u00fcn\u00fc i\u00e7inde kontrol edilmesinden sonra yap\u0131l\u0131r. Yap\u0131lacak kontrol neticesinde, tesisat\u0131n uygun bulunmamas\u0131 halinde, da\u011f\u0131t\u0131m \u015firketinin tespitleri do\u011frultusunda tesisata ili\u015fkin eksiklikler ilgisine g\u00f6re sertifikal\u0131 firmalar ve\/veya m\u00fc\u015fteriler taraf\u0131ndan giderilerek tesisat mevzuata uygun hale getirilir. Bu durumda tesisat\u0131 uygun hale getiren sertifikal\u0131 firma ve\/veya m\u00fc\u015fteri taraf\u0131ndan da\u011f\u0131t\u0131m \u015firketine yap\u0131lacak ba\u015fvurudan sonra tesisat 4 (d\u00f6rt) i\u015f g\u00fcn\u00fc i\u00e7inde kontrol edilir ve do\u011fal gaz kullan\u0131ma a\u00e7\u0131l\u0131r. T\u00fczel ki\u015filere ait vergi kimlik numaralar\u0131 Gelir \u0130daresi Ba\u015fkanl\u0131\u011f\u0131ndan e-vergi levhas\u0131 sorgulamas\u0131 yoluyla, ticaret sicil bilgileri ise ilgili ticaret sicil m\u00fcd\u00fcrl\u00fc\u011f\u00fcnden ticaret sicil sorgulamas\u0131 yoluyla teyit edilir.\u201d<\/p>\n \u201cDi\u011fer mevzuat kapsam\u0131nda yetkili idarelerce da\u011f\u0131t\u0131m \u015firketine yap\u0131lan yaz\u0131l\u0131 bildirimler \u00e7er\u00e7evesinde hizmeti durdurulan veya s\u00f6zle\u015fmesi sonland\u0131r\u0131lan aboneliklerin bulundu\u011fu adreslerde yap\u0131lacak yeni abonelik ba\u015fvurular\u0131nda, da\u011f\u0131t\u0131m \u015firketine bildirimi yapan yetkili idarenin yaz\u0131l\u0131 olarak uygun g\u00f6r\u00fc\u015f\u00fc al\u0131nmadan s\u00f6zle\u015fme imzalanamaz.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 39 uncu maddesinin birinci f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015f, \u00fc\u00e7\u00fcnc\u00fc f\u0131kras\u0131ndan sonra gelmek \u00fczere a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015f ve di\u011fer f\u0131kralar buna g\u00f6re tesels\u00fcl ettirilmi\u015ftir.<\/p>\n \u201cDa\u011f\u0131t\u0131m \u015firketi, alacaklar\u0131n\u0131 garanti alt\u0131na alabilmek amac\u0131yla, mekanik saya\u00e7 kullanan abonelerden, abonelerin tercihlerine g\u00f6re nakit veya kredi kart\u0131na, pe\u015fin ya da taksitli olarak bir defaya mahsus olmak \u00fczere g\u00fcvence bedeli tahsil edebilir. G\u00fcvence bedelinin taksitli olmas\u0131n\u0131 talep eden m\u00fc\u015fterilere tercihlerine g\u00f6re g\u00fcvence bedeli \u00f6demesi i\u00e7in vade farks\u0131z en az 6 (alt\u0131) e\u015fit taksit yap\u0131l\u0131r. Bu f\u0131kra kapsam\u0131ndaki bedellerin faturaya yans\u0131t\u0131lmas\u0131 yerine kredi kart\u0131 kullan\u0131larak \u00f6denmesi halinde, kredi kartlar\u0131na ili\u015fkin y\u00fcr\u00fcrl\u00fckte olan ilgili mevzuat h\u00fck\u00fcmleri uygulan\u0131r.\u201d<\/p>\n \u201cAncak;<\/p>\n a) \u00d6n \u00f6demeli saya\u00e7 kullanan t\u00fcketicilerden,<\/p>\n b) Herhangi bir gerek\u00e7e ile abonelik esnas\u0131nda g\u00fcvence bedeli al\u0131nmam\u0131\u015f abonelerden daha sonra ayn\u0131 adres i\u00e7in yeni s\u00f6zle\u015fme yap\u0131lana kadar,<\/p>\n c) \u0130badethanelerden, cemevlerinden ve Diyanet \u0130\u015fleri Ba\u015fkanl\u0131\u011f\u0131na ba\u011fl\u0131 Kur\u2019an e\u011fitim ve \u00f6\u011fretimine y\u00f6nelik kurslardan,<\/p>\n \u00e7) 10\/12\/2003 tarihli ve 5018 say\u0131l\u0131 Kamu Mal\u00ee Y\u00f6netimi ve Kontrol Kanununa ekli (I) say\u0131l\u0131 cetvelde yer alan kamu idarelerinden, bu kamu idarelerinin dinlenme tesisleri, misafirhaneleri ile iktisadi ve ticari ama\u00e7la i\u015fletilen tesisleri hari\u00e7,<\/p>\n d) 29\/5\/1986 tarihli ve 3294 say\u0131l\u0131 Sosyal Yard\u0131mla\u015fma ve Dayan\u0131\u015fmay\u0131 Te\u015fvik Kanunu ile 1\/7\/1976 tarihli ve 2022 say\u0131l\u0131 65 Ya\u015f\u0131n\u0131 Doldurmu\u015f Muhta\u00e7, G\u00fc\u00e7s\u00fcz ve Kimsesiz T\u00fcrk Vatanda\u015flar\u0131na Ayl\u0131k Ba\u011flanmas\u0131 Hakk\u0131nda Kanun kapsam\u0131nda ayl\u0131k veya d\u00fczenli sosyal yard\u0131m almaya ili\u015fkin hak sahipli\u011fi verilen haneler i\u00e7in, hak sahibi ad\u0131na yap\u0131lacak m\u00fc\u015fteri s\u00f6zle\u015fmesi kapsam\u0131nda,<\/p>\n g\u00fcvence bedeli al\u0131nmaz. Bu f\u0131kra kapsam\u0131nda g\u00fcvence bedeli al\u0131nmamas\u0131na ili\u015fkin h\u00fck\u00fcmler, mevcut aboneli\u011fin sona erdirilerek ayn\u0131 ger\u00e7ek veya t\u00fczel ki\u015fi taraf\u0131ndan yeniden ayn\u0131 adreste abonelik tesis edilmesi h\u00e2linde uygulanmaz. Bu f\u0131kran\u0131n (\u00e7) bendi kapsam\u0131ndaki kamu kurumlar\u0131n\u0131n kabul etmesi halinde da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan \u00f6n \u00f6demeli saya\u00e7 tak\u0131labilir.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 40 \u0131nc\u0131 maddesinin ikinci f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cSaya\u00e7lar\u0131n tak\u0131lmas\u0131, s\u00f6k\u00fclmesi, de\u011fi\u015ftirilmesi, kontrol\u00fc ve benzeri her t\u00fcrl\u00fc i\u015flem da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan yap\u0131l\u0131r veya yapt\u0131r\u0131l\u0131r. Saya\u00e7lar hi\u00e7bir ko\u015fulda t\u00fcketicilere teslim edilmez. Bununla birlikte sayac\u0131n sertifikal\u0131 firmalar taraf\u0131ndan tesis edilece\u011fi durumlarda, saya\u00e7lar m\u00fc\u015fteri s\u00f6zle\u015fmesinin imzalanmas\u0131 sonras\u0131nda sertifikal\u0131 firmalar taraf\u0131ndan da\u011f\u0131t\u0131m \u015firketinden tutanakla teslim al\u0131n\u0131r. Abone saya\u00e7lar\u0131nda meydana gelen ve gaz arz\u0131n\u0131n s\u00fcrd\u00fcr\u00fclmesini engelleyen t\u00fcm ar\u0131za ve sorunlar da\u011f\u0131t\u0131m \u015firketine ar\u0131za bildirimi yap\u0131ld\u0131ktan sonra 24 (yirmi d\u00f6rt) saati ge\u00e7meyecek \u015fekilde en k\u0131sa s\u00fcrede giderilir. M\u00fc\u015fteri, sayaca hi\u00e7bir \u015fekilde m\u00fcdahale etmemekle ve sayac\u0131 da\u011f\u0131t\u0131m \u015firketinin eri\u015fimini engellemeyecek \u015fekilde korumakla y\u00fck\u00fcml\u00fcd\u00fcr. Saya\u00e7lara ve \u00f6l\u00e7\u00fcm\u00fc etkileyecek her t\u00fcrl\u00fc ekipmana d\u0131\u015far\u0131dan yap\u0131lan m\u00fcdahale sonucu olu\u015facak zarar ve ziyan m\u00fc\u015fteri taraf\u0131ndan kar\u015f\u0131lan\u0131r. Bu durumda da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan haz\u0131rlanacak m\u00fcdahale\/hasar raporu ve yerinde tutulacak tutanak esas al\u0131n\u0131r.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 42 nci maddesinin birinci f\u0131kras\u0131n\u0131n ilk c\u00fcmlesinde yer alan \u201cm\u00fc\u015fterinin kusuru d\u0131\u015f\u0131nda\u201d ibaresi y\u00fcr\u00fcrl\u00fckten kald\u0131r\u0131lm\u0131\u015f ve ayn\u0131 f\u0131kran\u0131n (b) bendi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cb) Aboneler i\u00e7in ise; son iki y\u0131l\u0131n ayn\u0131 aylar\u0131na, ayl\u0131k de\u011fer tespit edilememesi halinde \u00e7eyrek d\u00f6nemlerine rastlayan do\u011fal gaz kullan\u0131m miktarlar\u0131n\u0131n ortalamas\u0131 esas al\u0131n\u0131r. Bu ortalama, benzer t\u00fcketim e\u011filimine sahip di\u011fer m\u00fc\u015fteriler emsal al\u0131nmak suretiyle hesaplanan ayn\u0131 d\u00f6nemdeki t\u00fcketimlerin ortalamas\u0131 ile k\u0131yaslan\u0131r. M\u00fc\u015fterinin t\u00fcketim ortalamas\u0131n\u0131n; emsal al\u0131nan m\u00fc\u015fterilerin ortalamas\u0131ndan fazla olmas\u0131 halinde, emsal al\u0131nan m\u00fc\u015fterilerin t\u00fcketim ortalamas\u0131, az olmas\u0131 halinde ise, m\u00fc\u015fterinin kendi t\u00fcketim ortalamas\u0131 esas al\u0131narak sayac\u0131n \u00f6l\u00e7\u00fcm yapmad\u0131\u011f\u0131 veya yanl\u0131\u015f \u00f6l\u00e7\u00fcm yapt\u0131\u011f\u0131 d\u00f6nem t\u00fcketimleri hesaplan\u0131r ve tahakkuk ettirilir. M\u00fc\u015fteriye ili\u015fkin ge\u00e7mi\u015f y\u0131la ait veri olmamas\u0131 veya mevcut verilerin eksik, hatal\u0131 ya da ka\u00e7ak t\u00fcketim nedeniyle g\u00fcvenilir olmamas\u0131 durumunda, hesaplamalar, benzer t\u00fcketim e\u011filimine sahip di\u011fer m\u00fc\u015fterilere ili\u015fkin veriler dikkate al\u0131narak yap\u0131l\u0131r. Hesaplanan t\u00fcketim miktar\u0131ndan, m\u00fc\u015fteriye ilgili d\u00f6nemde tahakkuk ettirilmi\u015f t\u00fcketim miktar\u0131 mahsup edilir.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 45 inci maddesi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cMadde 45- Do\u011fal gaz\u0131 kesilen m\u00fc\u015fterinin, y\u00fck\u00fcml\u00fcl\u00fcklerini yerine getirmesi ve da\u011f\u0131t\u0131m \u015firketine ba\u015fvurusu \u00fczerine, 44 \u00fcnc\u00fc maddenin birinci f\u0131kras\u0131n\u0131n (c) ve (e) bentleri hari\u00e7 m\u00fc\u015fteriye 24 (yirmi d\u00f6rt) saati ge\u00e7meyecek \u015fekilde en k\u0131sa s\u00fcrede yeniden do\u011fal gaz verilir. 44 \u00fcnc\u00fc maddenin birinci f\u0131kras\u0131n\u0131n (b) ve (i) bentlerinde tan\u0131mlanan durumlarda faturan\u0131n \u00f6denmesinden, (c) ve (e) bentlerinde tan\u0131mlanan durumlarda ise, bu s\u00fcre s\u00f6z konusu durumun ortadan kalkmas\u0131ndan itibaren ba\u015flar. Ancak, gerekiyorsa i\u00e7 tesisat\u0131n kontrol ve testlerine ili\u015fkin i\u015flemler bu s\u00fcre i\u00e7inde yeniden yap\u0131l\u0131r. Do\u011fal gaz\u0131 44 \u00fcnc\u00fc maddenin birinci f\u0131kras\u0131n\u0131n (a), (e), (f), (h), (\u0131) ve (k) bentleri hari\u00e7 di\u011fer h\u00fck\u00fcmlerine g\u00f6re kesilen m\u00fc\u015fteriden, ilgili y\u0131l i\u00e7in Kurul taraf\u0131ndan belirlenen saya\u00e7 a\u00e7ma kapama bedeli al\u0131n\u0131r.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 46 nc\u0131 maddesinin birinci f\u0131kras\u0131n\u0131n (b) ve (f) bentleri a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cb) M\u00fc\u015fterinin da\u011f\u0131t\u0131m \u015firketine olan borcunu son \u00f6deme tarihinden itibaren \u00fc\u00e7 ay s\u00fcre ile \u00f6dememesi halinde fatura borcundan dolay\u0131 s\u00f6zle\u015fmenin sona erdirilece\u011finin en az 3 (\u00fc\u00e7) i\u015f g\u00fcn\u00fc \u00f6nceden k\u0131sa mesaj, telefon, e-posta, adrese ihbarname, fatura alt\u0131nda bildirim ve benzeri y\u00f6ntemlerden en az ikisi yoluyla haber verilmesi kayd\u0131yla,\u201d<\/p>\n \u201cf) Da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan g\u00fcvence bedelinin taksitlendirilmesi halinde, herhangi bir taksitin \u00fc\u00e7 ay s\u00fcre ile \u00f6denmemesi durumunda, s\u00f6zle\u015fmenin sona erdirilece\u011finin en az 3 (\u00fc\u00e7) i\u015f g\u00fcn\u00fc \u00f6nceden k\u0131sa mesaj, telefon, e-posta, adrese ihbarname, fatura alt\u0131nda bildirim ve benzeri y\u00f6ntemlerden en az ikisi yoluyla haber verilmesi kayd\u0131yla,\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 48 inci maddesinin ikinci ve be\u015finci f\u0131kralar\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cDa\u011f\u0131t\u0131m \u015firketinden kaynaklanan bir gerek\u00e7e ile t\u00fcketicilerin ilk okuma ve son okuma aras\u0131ndaki fatura okuma s\u00fcresinin birinci f\u0131krada belirtilen s\u00fcrenin alt\u0131nda kalmas\u0131 halinde fatura \u00f6deme s\u00fcresi asgari 25 (yirmi be\u015f) g\u00fcn olarak uygulan\u0131r. Bununla birlikte ilk okuma ve son okuma aras\u0131ndaki fatura okuma s\u00fcresi, da\u011f\u0131t\u0131m \u015firketinden kaynaklanan nedenlerle birinci f\u0131krada belirtilen s\u00fcrenin \u00fczerinde olmas\u0131 halinde t\u00fcketim tutar\u0131 t\u00fcketiciye en az 4 (d\u00f6rt) fatura d\u00f6neminde tahakkuk ettirilir ve tahakkuk ettirilen tutarlara vade fark\u0131 uygulanmaz. Yap\u0131lan i\u015flemler hakk\u0131nda m\u00fc\u015fteriler be\u015finci f\u0131kradaki y\u00f6ntemlerle bilgilendirilir. Ancak, t\u00fcketicinin talep etmesi halinde t\u00fcketim tutar\u0131 tek seferde \u00f6denebilir. Bu f\u0131kra kapsam\u0131nda olu\u015fan finansman maliyetleri tarifelerde dikkate al\u0131nmaz.\u201d<\/p>\n \u201cDa\u011f\u0131t\u0131m \u015firketi faturay\u0131, son \u00f6deme tarihinden en az 10 (on) g\u00fcn \u00f6nce t\u00fcketici tercihlerine g\u00f6re; k\u00e2\u011f\u0131t fatura, k\u0131sa mesaj, e-posta, e-fatura ya da e-ar\u015fiv fatura gibi kanallar ile iletir. Ancak \u00f6deme s\u00fcresi her hal\u00fckarda 5 (be\u015f) i\u015f g\u00fcn\u00fcnden az olamaz. T\u00fcketicinin ileti\u015fim bilgisi bulunmas\u0131 halinde, iletilen fatura tutar\u0131 ve son \u00f6deme tarihi hakk\u0131nda k\u0131sa mesajla da t\u00fcketicinin bilgilendirilmesi zorunludur.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 52 nci maddesinin birinci f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>\n \u201cDa\u011f\u0131t\u0131m veya \u00f6l\u00e7\u00fcm sistemine ya da tesisata herhangi bir \u015fekilde m\u00fcdahale edilerek t\u00fcketimin do\u011fru tespit edilmesini engellemek suretiyle, t\u00fcketimin eksik veya hatal\u0131 \u00f6l\u00e7\u00fclerek ya da hi\u00e7 \u00f6l\u00e7\u00fclmeden veya yasal \u015fekilde tesis edilmi\u015f saya\u00e7tan ge\u00e7irilmeden mevzuata ayk\u0131r\u0131 bir \u015fekilde t\u00fcketilmesi, ka\u00e7ak do\u011fal gaz kullan\u0131m\u0131 olarak kabul edilir. Kurul taraf\u0131ndan belirlenecek kriterlere uygun t\u00fcketici gruplar\u0131na, ilgili da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan uzaktan okuma ve ak\u0131ll\u0131 \u00f6l\u00e7\u00fcm sistemleri ve\/veya saya\u00e7 ve reg\u00fclat\u00f6rleri m\u00fcdahalelerden koruyucu malzemeler kullan\u0131labilir. Saya\u00e7ta veya reg\u00fclat\u00f6rde tesis edilmi\u015f olan ve \u00f6l\u00e7\u00fcm ya da bas\u0131n\u00e7 ayarlama sistemine m\u00fcdahaleyi engelleyen malzemeler ile uzaktan okuma ve ak\u0131ll\u0131 \u00f6l\u00e7\u00fcm sistemlerine yap\u0131lan m\u00fcdahaleler ka\u00e7ak do\u011fal gaz kullan\u0131m\u0131 say\u0131l\u0131r. Ka\u00e7ak do\u011fal gaz kullan\u0131m\u0131n\u0131n tespit edilmesinde, da\u011f\u0131t\u0131m \u015firketinin tespitini do\u011fru bulgu ve belgelere dayand\u0131rmas\u0131 ve t\u00fcketici haklar\u0131n\u0131n ihlal edilmemesi esast\u0131r.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 55 inci maddesinin birinci f\u0131kras\u0131n\u0131n (s) bendi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015f ve ayn\u0131 f\u0131kraya a\u015fa\u011f\u0131daki bentler eklenmi\u015ftir.<\/p>\n \u201cs) \u00c7a\u011fr\u0131 hizmetleri hari\u00e7 acil m\u00fcdahale hizmetleri i\u00e7in hizmet alamaz. Bunun haricinde hizmet al\u0131namayacak di\u011fer hususlar Kurul taraf\u0131ndan belirlenir.\u201d<\/p>\n \u201c\u015f) Da\u011f\u0131t\u0131m b\u00f6lgesi i\u00e7erisinde, da\u011f\u0131t\u0131m faaliyetini eksiksiz ve kesintisiz bir \u015fekilde y\u00fcr\u00fctebilecek nitelikte, da\u011f\u0131t\u0131m b\u00f6lgesinin ihtiyac\u0131yla orant\u0131l\u0131 \u015fekilde en az 1 (bir) adet i\u015fletme binas\u0131 kurar.<\/p>\n t) Faaliyetlerine ili\u015fkin bilgi ve belgelerin muhafazas\u0131n\u0131 sa\u011flamak amac\u0131yla ar\u015fiv kay\u0131tlar\u0131n\u0131 dijital ortama aktar\u0131r, bu sistemin yedeklili\u011fini ve s\u00fcreklili\u011fini temin eder, acil ve afet durumlar\u0131nda eri\u015filebilirli\u011fini sa\u011flar.<\/p>\n u) Da\u011f\u0131t\u0131m faaliyetinin eksiksiz ve kesintisiz bir \u015fekilde y\u00fcr\u00fct\u00fclmesine ili\u015fkin gerekli her t\u00fcrl\u00fc verisini, lisans baz\u0131nda m\u00fcnferit olarak di\u011fer \u015firketlerin verilerinden fiziksel altyap\u0131 ve\/veya sanal sistem d\u00fczeyinde ayr\u0131\u015ft\u0131r\u0131lm\u0131\u015f \u015fekilde tutar, y\u00f6netir ve bu verilerin eri\u015fimini s\u0131n\u0131rland\u0131r\u0131r.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 61 inci maddesinin birinci f\u0131kras\u0131 a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015f ve ayn\u0131 maddeye a\u015fa\u011f\u0131daki f\u0131kra eklenmi\u015ftir.<\/p>\n \u201cDa\u011f\u0131t\u0131m \u015firketi, ar\u0131zalara, \u015febeke \u00f6zelliklerini dikkate alarak zaman\u0131nda m\u00fcdahale ve etkin bir \u00e7\u00f6z\u00fcm sa\u011flayacak acil m\u00fcdahale organizasyonunu kurmak zorundad\u0131r. Olu\u015fturulan acil m\u00fcdahale merkezinde, acil ihbar i\u00e7in \u00f6zel servis numaras\u0131n\u0131 arayan ki\u015fiye, en ge\u00e7 \u00fc\u00e7\u00fcnc\u00fc \u00e7al\u0131\u015fta otomatik santral olmadan cevap verebilecek yeterli say\u0131da telefon hatt\u0131 bulundurulur veya acil ihbarlar\u0131n kar\u015f\u0131lanmas\u0131na imk\u00e2n sa\u011flayan uygun teknolojik sistemler kurulur. Ayr\u0131ca, s\u00f6z konusu merkezde yeterli say\u0131da tam te\u015fekk\u00fcll\u00fc acil m\u00fcdahale arac\u0131 ile yeterli say\u0131da e\u011fitimli da\u011f\u0131t\u0131m \u015firketi personeli bulundurulur.\u201d<\/p>\n \u201cAfet ve acil durumlarda, da\u011f\u0131t\u0131m \u015firketleri di\u011fer da\u011f\u0131t\u0131m \u015firketlerine personel, ara\u00e7, malzeme ve ekipman deste\u011fi verebilir.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fin 70 inci maddesine a\u015fa\u011f\u0131daki f\u0131kralar eklenmi\u015ftir.<\/p>\n \u201cDo\u011fal gaz da\u011f\u0131t\u0131m b\u00f6lgesi d\u0131\u015f\u0131nda kalan ve do\u011frudan iletim hatt\u0131na ba\u011fl\u0131 serbest t\u00fcketicilere gaz arz\u0131 sa\u011flayan ilgili tesisler i\u00e7in;<\/p>\n a) \u0130l s\u0131n\u0131rlar\u0131 i\u00e7erisinde faaliyette bulunan da\u011f\u0131t\u0131m \u015firketi\/\u015firketlerinin s\u00f6z konusu il s\u0131n\u0131rlar\u0131 i\u00e7erisindeki t\u00fcm tesisleri devir alma \u015fart\u0131 ile talepte bulunmas\u0131,<\/p>\n b) \u0130letim \u015firketinin muvafakat vermesi,<\/p>\n c) Da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan da\u011f\u0131t\u0131m b\u00f6lgesinde mevcutta uygulanan\/uygulanacak tarife y\u00f6ntemlerinin aynen ge\u00e7erli olaca\u011f\u0131 \u015fart\u0131n\u0131n kabul edilmesi,<\/p>\n \u00e7) Kurulun teknik ve ekonomik olarak talebi uygun bulmas\u0131,<\/p>\n h\u00e2linde do\u011fal gaz da\u011f\u0131t\u0131m b\u00f6lgesi kapsam\u0131na al\u0131narak lisans tadili yap\u0131l\u0131r. Bu tesislerin m\u00fclkiyet ve i\u015fletmesi, yat\u0131r\u0131m\u0131n serbest t\u00fcketici taraf\u0131ndan kar\u015f\u0131lanan k\u0131sm\u0131 bilabedel, iletim \u015firketi taraf\u0131ndan kar\u015f\u0131lanan k\u0131sm\u0131 ise bedeli mukabilinde da\u011f\u0131t\u0131m \u015firketine devredilir ve da\u011f\u0131t\u0131m \u015febekesi olarak kabul edilir.<\/p>\n Ayn\u0131 il s\u0131n\u0131r\u0131 i\u00e7erisinde farkl\u0131 da\u011f\u0131t\u0131m \u015firketlerinin da\u011f\u0131t\u0131m faaliyeti yapmas\u0131 durumunda, di\u011fer da\u011f\u0131t\u0131m \u015firketlerinin de ba\u015fvuruya konu tesislerin devrine ili\u015fkin taleplerinin olup olmad\u0131\u011f\u0131 sorulur. Ba\u015fka bir talep olmas\u0131 halinde devre ili\u015fkin de\u011ferlendirme, devre konu tesislere en yak\u0131n \u015febekesi olan da\u011f\u0131t\u0131m \u015firketine \u00f6ncelik verilerek yap\u0131l\u0131r.\u201d<\/p>\n Ayn\u0131 Y\u00f6netmeli\u011fe a\u015fa\u011f\u0131daki ge\u00e7ici madde eklenmi\u015ftir.<\/p>\n \u201cGe\u00e7ici Madde 12- Bu Y\u00f6netmeli\u011fin 55 inci maddesinin birinci f\u0131kras\u0131n\u0131n (\u015f), (t) ve (u) bentlerindeki y\u00fck\u00fcml\u00fcl\u00fckler da\u011f\u0131t\u0131m \u015firketlerince yirmi d\u00f6rt ay i\u00e7erisinde tamamlan\u0131r.\u201d<\/p>","protected":false},"excerpt":{"rendered":" 3\/11\/2002 tarihli ve 24925 say\u0131l\u0131 Resm\u00ee Gazete\u2019de yay\u0131mlanan Do\u011fal Gaz Piyasas\u0131 Da\u011f\u0131t\u0131m ve M\u00fc\u015fteri Hizmetleri Y\u00f6netmeli\u011finin 3 \u00fcnc\u00fc maddesi a\u015fa\u011f\u0131daki \u015fekilde de\u011fi\u015ftirilmi\u015ftir.<\/p>","protected":false},"author":1,"featured_media":7692,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,43],"tags":[],"class_list":["post-7691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bultenler","category-subat-2026"],"_links":{"self":[{"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/posts\/7691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/comments?post=7691"}],"version-history":[{"count":1,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/posts\/7691\/revisions"}],"predecessor-version":[{"id":7693,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/posts\/7691\/revisions\/7693"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/media\/7692"}],"wp:attachment":[{"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/media?parent=7691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/categories?post=7691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elmadaghukuk.com\/en\/wp-json\/wp\/v2\/tags?post=7691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}